1.1. You recognize that the Platform enables you to purchase or access the following Products and Services, including

1.1.1.   a personal, limited, non-exclusive, non-transferable, and revocable privilege to access and use the Platform for purchasing selected products, including consumer goods such as groceries, pharmaceutical products, (alcoholic beverages, and tobacco products, as per the government of Bihar guidelines,The Bihar prohibition and excise Act 2016, or hereinafter Amendments) (collectively, “Product(s)”), from the Company on a business-to-consumer (B2C) basis for personal consumption and not for resale. The Company does not provide services such as product handling, last-mile delivery (including late-night delivery), or other services (collectively, “Services”) without the purchase of Products on the Platform, and a fee may be charged for these services.

1.1.2.  quickly and effectively resolving your questions or issues regarding your account and the products or services you have obtained through the Platform.

1.2.    The stated revocable right to access does not include/permit resale or commercial use of the Platform or its Content (as defined below), in any manner. At its discretion, the Company may periodically add, change, or remove any of the Products and/or Services indicated above without notice. Apart from these Terms and Your purchase of any of such category or section of Products will also be governed by such additional terms and conditions applicable, in its discretion, particular to any category or portion of Products. The Company reserves the right to supply any place or city in India, as decided upon at its discretion. Please kindly check whether any of the supplies are available in Your location or city before applying or registering for enjoying any of them.

1.3.    The Company neither adopts any “unfair trade practices” either on the Platform or otherwise with regard to the Products and Services; nor does it discriminate between Users of the same class or make any arbitrary classification of the Users; nor does it discriminate between the third-party delivery service providers.

2.1.    Individuals who are deemed “incompetent to contract” under the Indian Contract Act, 1872, such as minors and undischarged insolvent, are not eligible to use or access the Platform.

2.2.    However, if you are a minor, i.e., under the age of 18 years, you may use or access the Platform under the supervision of an adult parent or legal guardian who agrees to be bound by these Terms of Use. Nevertheless, you are prohibited (even under supervision) from purchasing any products intended for adult consumption, the sale of which to minors is prohibited.

2.3.    The Platform is designed for end-consumers who wish to purchase products for personal use. Retailers, institutions, wholesalers, or any other business users are not eligible to use the Platform to purchase products from third-party sellers.

2.4. You are prohibited from discriminating against third-party delivery service providers on the basis of race, religion, caste, creed, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other metric that is considered illicit under the relevant laws. The suspension of your access to the Platform will occur as a result of any credible evidence of such discrimination, including the refusal to receive supplies based on these metrics, whether alone or in conjunction with any other metric. This will terminate your access to the Platform. We will not be held liable for any suspension that is implemented as a consequence of the aforementioned behaviour, and you will have no claim against it.

3.1. Before using the Platform to place an order, all users must register and log in. It is your responsibility to ensure that your account and registration information is always accurate and up to date in any correspondence regarding your Platform purchases. If you need to make any changes or if you find that the information is incorrect or incomplete, please promptly update it on the Platform or contact Grokci for assistance.

3.2. Information gathered about you is subject to the privacy policy of the Company (website), which is incorporated in these Terms of Use by reference. When you register your cell phone number with us, you provide your permission to be contacted by phone calls, SMS alerts, mobile apps and/or any other electronic means of communication should an order or shipment or delivery related update arise.

3.3. Grokci reserves the right to refuse any and all supplies should the information You provide be false, inaccurate, unauthorised, not current, or incomplete. Grokci has reasonable grounds to suspect such information is untrue, inaccurate, or incomplete. Grokci maintains the express right to refuse access to the Platform at any time without notice for Your failure to abide by the Terms as stated herein or to comply with relevant laws including with regard to accessing alcoholic beverages and/or tobacco products through the Platform.

3.4. You consent to receive newsletters and promotional or transactional communications from the Company and its partners by accepting the Terms of Use. You can seek to be removed from such communications and/or newsletters by submitting a request or by getting in touch with Platform’s customer service department.

4.1. Grokci innovation Private Limited grants you a limited access to the Platform and make personal use of the Platform and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Grokci.

4.2. This access of Platform does not permit including any resale or commercial uses of the Platform or its contents; any collection and use of any product listing, descriptions, or prices; any derivative use of this Platform or its contents; any downloading or copying of personal information or account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

4.3. This Platform or any portion of this Platform may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Grokci. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information ( including images, text, page layout, or form) of the Platform or of Grokci and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising the Platforms’ or Grokci name or trademarks without the express written consent of Grokci. Any unauthorised use terminates the access of Grokci.

4.4. By hacking, “password mining,” or any other illegal means, you will not try to have illegal access to any part or feature of the Platform, any other systems or networks connected to the Platform or any server, computer, network, or service offered on or through the Platform.

4.5. You therefore agree and promise not to host, show, post, edit, publish, distribute, copy, update, share any material which:

4.5.1. belong to someone else and to which you have no rights;

4.5.2. blatantly destructive, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethically objectionable, insulting, relating or inciting money laundering or gambling, or otherwise unlawful in any manner whatever;

4.5.3. harms person below the age of 18 years;

4.5.4. infringes any patent, trademark, copyright, or other proprietary rights;

4.5.5. violates any law for the time being in force;

4.5.6. Deceives or misleads the addressee regarding the source of such messages; they convey any material with a clearly insulting or menacing quality;

4.5.7. Contains software virus or any other computer code, file or program designed to interrupt, destroy, or limit the functionality of any computer resources;

4.5.8. Threatens the unity, integrity, defence, security or sovereignty of the country (India), friendly relations with foreign states, or public order, or cause incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting other nations;

4.5.9. Impersonate another person’

4.5.10.    is defamatory, obscene, pornographic, paedophilic, invading of another's privacy, including bodily privacy, or otherwise inconsistent with or opposite the laws in force; related or encouraging money laundering or gambling, or otherwise inconsistent with or opposite the laws in force;

Grokci offers you a Multiple payment options. You can be confident that Grokci's reputable payment gateway partners employ secure encryption technology to ensure the confidentiality of your transaction details, regardless of your preferred online payment method.

We accept the payments on these modes:

Payment can be made by Credit card ,Debit card, Net Banking, UPI, Gift Coupons;

Cash on Delivery(CoD)

Note: Few of these services may charge certain fees, such as transaction fees, or other fees, relating to the processing of your transactions.

Exercise caution regarding fraudulent activities: Kindly refrain from disclosing your debit/credit card number, CVV number, OTP, UPI/ATM pin, and other confidential information to individuals purporting to be representatives of a company. The company or its authorised agents will never request you to disclose the aforementioned information. Exercise caution regarding anyone engaging in fraudulent activities and promptly notify your financial institution and the nearest law enforcement agency of any such events.

Exercise caution when verifying the authenticity of portals or website links that purport to be Grokci or resemble it, as well as payment links published on social media or messaging apps that promise to give Grokci discounts or promotions. Additionally, be wary of proactive calls from unauthorised numbers that request personal or financial information.

The MRP (Maximum Retail Price) listed on the site will be the selling price for all products unless stated otherwise. The prices specified at the time of ordering will be the prices charged on the day of delivery. While most products maintain stable prices, certain commodities and perishable foods may experience price fluctuations. If the prices are different on the date of delivery, no additional charges will be collected or refunded, regardless of the price difference at the time the order was placed.

Users will be informed of all charges, fees, and costs, including the delivery fee, that may be applied to their purchase of products on the Platform at the checkout page. The company does not alter the prices of any products available on the Platform.

7.5. To receive tobacco products and alcoholic beverages, you must meet the eligibility requirements in your state's legislation. You may be asked to provide identification and age-proof documents, such as a PAN card, when ordering and receiving these items. The delivery will only be made to the individual who placed the order, and age verification will be required upon delivery. If these requirements are not met, the company reserves the right to refuse the delivery. Please note that we do not offer cigarettes in their unpackaged form.

Before accessing the alcoholic beverage and tobacco products category on the Platform, you acknowledge that you:

7.5.1. are compliant with all eligibility criteria under applicable law, including the legal drinking age in your state of residence and/or the location from which you are accessing the Platform and/or placing the order,

7.5.2. have not been previously suspended or prohibited from accessing or utilising the supplies from the Platform,

7.5.3. possess the necessary permits, if applicable, and

7.5.4. are ordering for personal consumption rather than for resale.

Provided That: You hereby agree and commit to refraining from providing the address of any public place, such as a hospital, educational institution, or religious institution, as the delivery address for an order of tobacco products and intoxicating beverages. Furthermore, you acknowledge and pledge that you are not; when you purchase alcohol.

1. in a state of inebriation; 2. engaging in any unlawful activity; 3. (uniformed official) on duty; in uniform or 4. being under the legal drinking age.

2. The Company may refuse delivery of the order if it believes you have not complied with the conditions.

8.1.    Return

8.1.1. Products are non-returnable once delivered, except if damaged, defective, expired, or wrong product delivered.

8.1.2. After you receive the products, it's your responsibility to inspect them and provide the required evidence on the Platform if you want to request an exchange or return. You can also get in touch with our customer service department to return or exchange the product. Please note that we won't accept any exchanges or returns if the product packaging has been opened or if the product has been used or consumed in any way.

8.1.3. If the products you bought from us are unused, still in their original packaging, and sealed, you can request an exchange or return. This request must be made within 24 hours of the delivery of your specified products. Please note that we will not accept any requests for exchanges or returns after 24 hours the products were delivered to you. In some cases, we may ask you to dispose of the products for which we have issued a refund.

8.2.    Refund

8.2.1. Kindly note that if you choose to cancel or return the products, we will process the refund for eligible products within seven (7) business days after verifying and confirming the refund request and the associated documents. Your refund will only be processed if you have completed the conditions specified by us. The refunded amount will be credited to your original account. You understand that once a refund is initiated, it may take additional time for the refund to appear in your account. The timing of the refund is dependent on the terms and conditions of your financial institution or payment gateway service provider.

8.2.2. Refunds will be issued only in Indian Rupees.

You have the option to cancel your order with no fees before the order pack. Once the order gets packed, it cannot be cancelled. The Company may terminate an order, either in part or in whole, due to reasons such as scarcity or unavailability of specific products or unforeseeable circumstances beyond its control. If the Company cancels an order, you will not incur any charges, and you will be reimbursed for any payment already made. We maintain a record of fraudulent transactions and non-compliant users, and have the authority to deny access to such users at any time or cancel any future orders they place.

10.4. IP Infringements

If you believe that the Platform is violating your intellectual property rights, you must promptly notify the company in writing. With appropriate documentary evidence. "The notifications should only come from the rightful owner of the intellectual property or an authorised representative acting on their behalf. However, making any false claims could result in the discontinuation of your ability to use the Platform."

When using this site or any services provided on the site, you acknowledge that you may encounter content that could be considered offensive, indecent, or objectionable. This content may or may not be clearly labelled as such. By using the site and any service, you acknowledge that you are assuming all risks, and that Grokci Innovation private Limited and its affiliates will not be held liable for any offensive, indecent, or objectionable content that you may encounter, to the maximum degree allowed by law.

You agree to defend, indemnify and hold harmless Grokci Innovation Private Limited and its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Grokci Innovation Private Limited or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

13.1. The maximum liability of the Company, if any, determined and mandated by a court with appropriate authority in response to a claim, shall never exceed the amount of money charged to a user for purchases made under the specific order that gave rise to such liability.

13.2. It is recognised and agreed that regardless of any opposing factors, the Company will not be held responsible, in any situation, whether due to a contractual agreement or a wrongful act, for any indirect, exceptional, consequential, or accidental losses or damages, including those related to financial gain, reputation, or business prospects.

The User Agreement is effective until terminated by either you or GROKCI. You can end it by ceasing to use the site. GROKCI can terminate the agreement at any time without notice and deny you access to the site. Upon termination, you must promptly delete all downloaded materials and copies. GROKCI retains rights to comments even after termination. Terminating the agreement does not exempt you from paying for ordered products or waiving any liabilities.

The Terms will be governed by and interpreted in accordance with the laws of India, without considering conflict of laws issues. Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts in PATNA, India.

GROKCI has the right to alter the Terms of Use of the Website and Mobile app without prior notice to you. At any given time, you have the ability to get the most recent edition of these Terms of use on the Site. It is advisable to often examine the Terms of use posted on the Site. If you find the updated Terms of use unacceptable, you should stop using the Service. If you choose to keep using the Service, it will be assumed that you have agreed to accept and follow the updated Terms of Use of this Site.

17.1. Advertising revenue helps support some of the Services, which may include displaying advertisements and promotions. These advertisements are tailored to the content of information stored on the Services, queries made through the Services, or other relevant information. Advertising on the Services by Grokci may be subject to change without prior notice to you. As part of accessing and using the Services provided by Grokci, you acknowledge and accept that Grokci has the right to display advertising on the Services.

17.2. Some sections of the site may include advertisements, promotions, or other content provided by third parties or customers. It is the sole responsibility of the party providing the information/material to ensure that the material submitted for inclusion on the Marketplace and/or Grokci Platform complies with applicable international and national law. Any correspondence or business dealings with advertisers other than Grokci, found on or through the Marketplace and / or Grokci Platform, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and the advertiser. We want to make it clear that Grokci cannot be held responsible for any errors or omissions, inaccuracies in advertising material, or any losses or damages that may occur as a result of any dealings with other advertisers on the Marketplace and/or Grokci Platform.

17.3. Regarding any information regarding a charitable campaign ("Charitable Campaign") sent to customers and/or displayed on the Grokci platform, where customers have the option to donate money through a third-party website or by depositing funds to a third-party bank account, Grokci is not involved in the collection or use of funds collected for the Charitable Campaign. We want to make it clear that Grokci cannot be held responsible for the accuracy, completeness, legality, or reliability of any information regarding the Charitable Campaign. Please note that the information regarding the Charitable Campaign is provided for informational purposes only. We strongly recommend that customers independently verify the details before taking any action related to it.

18.1. By accessing the services on the website and engaging in transactions, you understand and accept the inherent risks involved. It is important to exercise caution and make informed decisions before proceeding with any transactions. We strive to present our available Products with utmost accuracy, taking into consideration their colour, size, shape, and appearance. However, please note that the actual colour, size, shape, and appearance of the product may vary slightly from what you see on your mobile or computer screen.

18.2. The Company does not provide any guarantees or endorsements for the products available on the Platform.

18.3. The Company does not guarantee that the Content on the Platform is suitable for use or access outside the Republic of India. Users who use or access the Platform from outside the Republic of India assume their own risk and are responsible for complying with the laws of their jurisdiction.

18.4. The Terms do not serve as a basis for, or should not be utilised in conjunction with, any promotional endeavours or solicitation in jurisdictions where such activities are unauthorised or to individuals for whom promoting or soliciting is unlawful.

Grokci will own all reviews, comments, feedback, postcards, suggestions, ideas, and other materials disclosed, submitted, or offered to the Platform on or by this Platform or otherwise in connection with your use of this Site (collectively, the “Comments” ). You transfer Grokci all worldwide rights, titles, and interests in the copyrights and other intellectual properties of any remarks you disclose, submit, or offer. Thus, Grokci owns all rights, titles, and interests in the Comments and can use them for commercial or non-commercial purposes without restriction. Grokci may use, reproduce, disclose, alter, adapt, create derivative works from, publish, display, and distribute your Comments without restriction or compensation. Grokci is not required to keep Comments confidential, compensate Comments, or respond to Comments. You agree to follow our policy and respect third parties' copyright, trademark, privacy, and other rights by posting Comments on the Site. You must guarantee that your Comments do not harm others. Please refrain from posting defamatory, unlawful, threatening, abusive, or obscene remarks on the website. Please avoid software viruses, political campaigning, commercial solicitation, chain letters, bulk mailings, and spam. Please note that our content team moderates all customer reviews. Grokci decides whether to publish reviews. Grokci can request or reject reviews and ratings without liability. Grokci can approve, deny, moderate, edit, or delete comments. You authorise Grokci to use your name in Comments by submitting it. When submitting Comments, please use a legitimate email address and not impersonate people or misrepresent their origin. You are totally responsible for your remarks. You agree to indemnify Grokci and its affiliates for all lawsuits arising from your comments. Grokci and its affiliates are not liable for your or third-party Comments.

In accordance with Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Consumer Protection Act,2019 and the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer and Nodal Person who can be contacted for any complaints or concerns pertaining to the Marketplace, including those pertaining to breach of the Terms of Use or any other policies are published as under:

20.2. You may also approach us at support@grokci.com. We will try our best to resolve your order-related grievance within the prescribed timeline under applicable law.

Provided That: The Grievance Officer of the Company shall endeavour to acknowledge the User grievances, or complaints or concerns with respect to the Platform, the Content, or the supplies, within 48 hours of receipt of the same and shall endeavour to redresses the same at the earliest and in no event later than 30 (thirty) days of receipt of such request. By lodging a complaint or grievance, You agree to provide complete support to the Grievance Officer and such reasonable information as may be sought by them from You.